Each state change writes its own entry, with a timestamp and the name of whoever made it. Nothing moves silently.
Your entry is written the moment you submit, signed with your key. You get a receipt.
A named person — not a committee, not a queue — answers in writing within 10 working days.
A sponsor and a budget are attached. The entry records who committed what.
The body is restricted while it is being built — your name and date stay visible to everyone.
The full entry reopens, credit published, and it appears in the live idea log.
You log an idea; someone named has to answer it, in writing, by a date. These numbers are published whether they flatter us or not.
See which ones are overdueIdeas logged against a challenge get a named sponsor and a guaranteed response date. They also get read fastest.
Customers stopped calling to ask how to send things back — the label is already in the box.
Night crews stopped rebuilding the same picture at 04:00. Now on the wall at all nine depots.
Started as a two-depot trial someone logged on a Friday. It's now the default on the loop.